Hyatt Zilara Riviera Maya ★★★★★

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Hyatt Zilara Riviera Maya Adults Only All-Inclusive | Playa del Carmen

Carretera Federal 387, KM 299 Solidaridad, 77710 Playa del Carmen, Mexico

➤ Hyatt Zilara Riviera Maya Adults Only All-Inclusive | Quintana Roo

Experience world-class service at Hyatt Zilara Riviera Maya Adults Only All-Inclusive
Newly renovated, adults-only Hyatt Zilara Riviera May is located in the secluded region of Riviera Maya, surrounded by lush mangroves, with easy access to the Cancun International Airport and only six miles from Playa del Carmen.

This luxurious 291-Suite resort breathes romance, resembling a modern hacienda, sitting along a stretch of pure white sand beach.

Combining beautiful architecture with impeccable service and lavish accommodations, this all-inclusive resort is a vacation paradise like no other.

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Room choices in Hyatt Zilara Riviera Maya

Hyatt Zilara Riviera Maya Services

Internet WiFi is available in all areas and is free of charge.
Bathroom Toilet paper, Towels, Private bathroom, Toilet, Free toiletries, Bathrobe, Hairdryer, Shower
Bedroom Wardrobe or closet, Alarm clock
Outdoors Outdoor furniture, Beachfront, Sun terrace, Balcony, Terrace
Kitchen Coffee machine, Tumble dryer
Room Amenities Socket near the bed
Activities Bingo, Live sport events (broadcast), Live music/performance, Tour or class about local culture, Themed dinner nights, Bike tours, Beach, Tennis equipment, Evening entertainment, Water sport facilities on site, Entertainment staff, Cycling, Darts, Karaoke, Table tennis, Billiards, Tennis court
Living Area Sofa, Desk
Media & Technology Cable channels, Radio, Telephone, TV
Food & Drink Coffee house on site, Special diet menus (on request), Snack bar, Breakfast in the room, Bar, Minibar, Restaurant, Tea/Coffee maker
Parking Free private parking is possible on site (reservation is not needed)., Valet parking
Reception services Invoice provided, Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, 24-hour front desk
Entertainment and family services Indoor play area, Board games/puzzles
Cleaning services Daily housekeeping, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, Smoke alarms, Security alarm, 24-hour security, Safety deposit box
General Adult only, Minimarket on site, Hypoallergenic, Designated smoking area, Air conditioning, Non-smoking throughout, Wake-up service, Laptop safe, Lift, Fan, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Non-smoking rooms, Room service
Accessibility Wheelchair accessible
Outdoor swimming poolFree! Open all year, Adult only, Sun loungers or beach chairs
Wellness Fitness/spa locker rooms, Personal trainer, Fitness classes, Yoga classes, Fitness, Spa/wellness packages, Spa lounge/relaxation area, Steam room, Spa facilities, Beauty Services, Sun loungers or beach chairs, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre
Languages spoken English, Spanish

Hyatt Zilara Riviera Maya Terms and Conditions

Check-in From 15:00
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds Children are not allowed.
Age restriction The minimum age for check-in is 18
Pets Pets are not allowed.
Accepted payment methods Cash Hyatt Zilara Riviera Maya Adults Only All-Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking.

Hyatt Zilara Riviera Maya Adults Only All-Inclusive

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How do I get the best price guarantee for Hyatt Zilara Riviera Maya?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Hyatt Zilara Riviera Maya. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Hyatt Zilara Riviera Maya?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hyatt Zilara Riviera Maya?

Free private parking is possible on site (reservation is not needed)., Valet parking

What are the outdoor activities at Hyatt Zilara Riviera Maya

Outdoor furniture, Beachfront, Sun terrace, Balcony, Terrace

What languages are spoken at Hyatt Zilara Riviera Maya?

English, Spanish

What are the general services offered at Hyatt Zilara Riviera Maya?

Adult only, Minimarket on site, Hypoallergenic, Designated smoking area, Air conditioning, Non-smoking throughout, Wake-up service, Laptop safe, Lift, Fan, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Non-smoking rooms, Room service

Are pets allowed at Hyatt Zilara Riviera Maya?

Pets are not allowed.

What is the check-in time at Hyatt Zilara Riviera Maya?

From 15:00

What is the check-out time at Hyatt Zilara Riviera Maya?

Until 12:00

100% real reviews of Hyatt Zilara Riviera Maya

If you have any questions regarding the facilities or services provided at Hyatt Zilara Riviera Maya, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

10,0
Purpose of trip: Leisure trip
What was the highlight of Hyatt Zilara Riviera Maya
High quality resort for an all inclusive
Quality food and beverage. Clean and happy environment. Great gym! Staff so helpful and overall service excellent.
No ability to extend with concierge, we had to book online again.
10,0
Purpose of trip: Leisure trip
What was the highlight of Hyatt Zilara Riviera Maya
Quality all inclusive resort
Food selection and quality of menu. Staff service. Rooms were very good value.
9,0
Purpose of trip: Leisure trip
What was the highlight of Hyatt Zilara Riviera Maya
Great value!
The resort only had 3 levels, food was good, cocktails were great!
It was far from the center of Playa del Carmen and it required a taxi to get around.
8,0
Purpose of trip: Leisure trip
What was the highlight of Hyatt Zilara Riviera Maya
Very Good
We stayed at the end of the year for a period of 4 days and 5 nights. As long-time Hyatt customers, it was our fourth visit to Riviera Maya, but the first time staying at a Hyatt in this region. Overall, the experience was good. Positive aspects include the room comfort, the quality of the food, service from restaurant/bar staff, hotel cleanliness, and the distinctive experience at the Italian, Asian, and even the coffee shop. The highlight is definitely the breakfast, with plenty of options for all tastes, including gluten free, natural juices, eggs, pastries, etc!
However, there were some negatives, starting with the check-in on December 26th at 11:00 PM. After a 15-hour flight, we were initially welcomed, but a discrepancy in the room assignment led to us being allocated a room with two single beds instead of a double bed as requested (booking error?). Despite our request for a change, a lady, presumably a manager (I don't recall the name, only that she wore a blue shirt distinct from the rest of the staff), responded rudely. She offered no solution, stating there was no availability for the change and even suggested we look for another hotel at that late hour. We mentioned being Hyatt customers for a long time, but she dismissed our loyalty, citing distrust due to the booking source. In the end, we, the customers, suggested upgrading with an additional payment—surprisingly, there was suddenly availability. Howcome a manager didn't suggest this option to begin with? Is this the customer service one expects from Hyatt? Additional drawbacks include the absence of fresh juices during the day and at meals; only "natural" fruit pulp juices that lacked flavor and seemed too artificial. The spa and beach are okay but not exceptional. The proximity to other resorts sometimes becomes unbearable. Due to the noise from music from a resort next door the beach experience was often quite uncomfortable.

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